Online Store

Privacy Policy

CONTRACT

This Privacy Policy regulates the policy for navigation and use of cookies, as well as the processing of personal data carried out on the website www.zypho.pt (hereinafter also referred to as "website"). The use of the website attributes the status of user (hereinafter referred to as the "user") or registered user to the person who registered his / her data on the site (hereinafter referred to as the "registered user") and implies the knowledge and acceptance of all conditions included in this Privacy Policy.

These conditions apply to all consumers. ZYPHO, SA, informs that its website is aimed exclusively at a public over 18 years old and reserves the right to cancel the user's access account, if it is found that it is under 18.

PERSONAL DATA
The user must read this Privacy Policy carefully whenever he / she proposes to use the website, as it may undergo changes without prior notice (check the update date at the end of the text). ZYPHO, SA, takes its obligations to protect your privacy and your personal data seriously.

The purpose of this Privacy Policy is to inform you about what personal data is collected, how we will treat and protect it, about personal consent for its use and how the information can be edited or removed.

As of May 25, 2018, the General Data Protection Regulation (GDPR) - Regulation No. 2016/679 of the European Parliament and of the Council, of April 27, 2016, which established the rules on protection, processing and free movement of singular personal data and which applies directly to all entities that process such data, in any member state, of the European Union, namely in Portugal.

The purpose of this communication is to inform you of the new rules applicable to the processing of your personal data, the rights that assist you and inform you of how you can directly and simply manage the respective consent.

Our records include personal data that was obtained as a result of different commercial interactions carried out on the site.

To ensure the security of your data and maximum confidentiality, we inform you that we treat the information you have provided to us with absolutely confidentiality under the provisions of the General Data Protection Regulation (GDPR) and in accordance with our internal security policies and confidentiality procedures and we do not share your data with third parties for commercial or other purposes.

Data collection means that your name, address, telephone number, email address, taxpayer number will be registered when making a purchase, subscribing to our newsletter and / or filling out our contact forms.

By accepting to make a purchase on the website and / or subscribing to a newsletter you are giving your personal, voluntary, conscious and express consent for ZYPHO to use your personal data for the purposes you indicate.

In other words, your data collected on this website are intended exclusively for the processing of your orders and communication related to them, such as, for example, transport and information on the status of the shipment, communication with the tax authority, processing of information requests for complaints and for marketing purposes by sending newsletters.

ZYPHO will keep your personal data for the period of time that you agree to remain in our database, for billing and compliance with legal obligations. Your personal data may be communicated to judicial, tax and regulatory authorities, in order to comply with legal requirements.

At any time, you have the right to access your personal data, as well as, within the legal limits, to change it, oppose their treatment, decide on their automated treatment, withdraw consent and exercise all other rights provided for in the Law (except for data indispensable for the fulfilment of legal obligations).

If you withdraw your consent, this does not compromise the lawfulness of the treatment carried out until that date.

You have the right to be notified if a breach of your personal data occurs, and you can file a complaint with the regulatory authorities.

We guarantee all the rights defined in the new European legislation on the protection of personal data. To do so, from 25 May 2018, you can quickly and comfortably access your CLIENT AREA.

We are committed to the protection and confidentiality of your personal data. We have taken the technical and organizational measures necessary to comply with the GDPR, ensuring that the processing of your personal data is lawful, fair, transparent and limited to authorized needs. We have adopted the measures that we consider appropriate to ensure the accuracy, integrity and confidentiality of your personal data, as well as all other rights that assist you.

Entity responsible for the processing of your personal data:
ZYPHO, SA, Rua Barão do Corvo, 37 - 1ºF | 4400-039 V N Gaia | Portugal | b2b@zypho.pt

Regulatory authority in Portugal where you can file a complaint:
COMISSÃO NACIONAL DE PROTEÇÃO DE DADOS (CDPD), Rua de São Bento, nº 148, 3º | 1200-821 LISBOA | geral@cnpd.pt

SECURITY OF YOUR PERSONAL DATA
The registered user has the right to access, at any time, to his information, being able to edit and / or remove it. The registered user can exercise the right to forget their data, accessing their reserved area, thus completing the request to remove their data.

Payments are managed by an accredited entity - Paypal - with recognized know-how in the electronic payments market. All information is encrypted.

The website databases are confidential in form and content, which are processed automatically by the website software. This information is on servers owned and managed by Plakonet, Tecnologias de Informação, Lda, headquartered at Rua da Pedreira, 190, 4830-019 Póvoa de Lanhoso, Portugal, registered at the Commercial Registry Office under number 507 155 742. The infrastructure of hardware that supports this online platform is located at Av. Severiano Falcão 14, 2685-378 Prior Velho, Portugal accessible only by a double authentication system (automatic by code and security of human entry control), plus a lock for access to individual rack.

COOKIES
The website uses 'cookies'. A cookie is a small amount of data sent from the server to your browser that is stored on your computer's hard drive. We generally use cookies to allow us to track your visits to our website and because they are essential for online purchases. Whenever necessary, we will ask for your consent.
You can customise your browser to notify you when you receive a cookie so that you can decide whether to accept it or not. You can still disable cookies, however you will not be able to enjoy all the services on the site, including purchasing.

For more information, please see our Cookie Policy

INTELLECTUAL PROPERTY AND COPYRIGHTS
All the information contained in this website, its graphic design, as well as its source code, are protected and its intellectual property belongs to ZYPHO, SA
Distribution, modification, assignment, public communication and any other act that has not been expressly authorized by the holder are prohibited.
The Zypho® brand and its logo are registered trademarks, so any use is totally prohibited without the express authorization of the owner.
The domain names zypho.eu, zypho.pt and other domains owned by ZYPHO, SA cannot be used in association with products or services other than ZYPHO and cannot be used in any way that could cause confusion. between our customers and / or ZYPHO's discredit.
ZYPHO, SA is not responsible for fraudulent, speculative or bad faith acts in the use of this service.

LIMITATION OF LIABILITIES
ZYPHO SA, is exonerated from any liability arising from the following: failures in the site caused by force majeure, fortuitous cases or other causes not attributable to the same, technical and / or mechanical problems, viruses “produced” during the internet connection, either through the website or third party websites, computer systems (software and hardware), electronic documents and files stored on computer equipment, access by minors to the content included on the website, with the responsibility of the respective parents or guardians to exercise adequate control about the activity of the children or minors in their care.

A ZYPHO, SA, não é responsável pelas comunicações que, incluindo o nome ZYPHO, não tenham sido previamente autorizadas pela mesma. Para este efeito, informamos que todas as comunicações relativas a ações ou convites para participar em algum evento relacionado com a marca serão sempre publicadas no site oficial.
The www.zypho.pt website may provide links to other websites. Please be aware that from the moment you leave our site and enter another, you may be subject to different privacy practices and policies over which ZYPHO, SA, has no control and for which we are not responsible for the accuracy , updating and lawfulness of the contents of the pages that, as the case may be, suggested by the company or appear linked and thus it is up to the user to accept them or not.

PRIVACY POLICY
This Privacy Policy provides you with all the information necessary to make the choice of using this site or not. By using it and communicating electronically with us, you acknowledge and accept the privacy policy and authorize us to process your personal data as described in this document.

QUESTIONS ABOUT THIS PRIVACY POLICY
If you have any questions about this Privacy Policy, please contact us via b2b@zypho.pt.

Update Date: September 1, 2020

Cookies

A. What are Cookies?

In order to make our Website easier to use and navigate, we sometimes place small data files on your computer or mobile device. These are known as cookies. They enable our Website to store a user’s configuration and preferences (e.g. login credentials, language preference, font size, display settings, etc.) over a certain period, so you do not have to keep re-entering information whenever you revisit our Website or browse between pages.

In most cases, websites will use cookies to improve your user experience by allowing that website to “remember” you, either for the duration of your visit (“session cookies”) or for repeat visits (“persistent cookies”).

Cookies serve various purposes, like allowing you to navigate efficiently between pages, storing your individual preferences, remembering your shopping cart and generally improving your experience on our Website. Furthermore, cookies make your interaction with our Website easier and faster. Without their use, our Website would consider you a new visitor every time you move to another page (for example, when you are logged in and move to another page, it would not recognize you and you would have to re-enter your login details).

Most browsers are set to accept cookies automatically. Nonetheless, if you wish, you can block or delete cookies (for details see section C). However, if you do so, some parts and/or functionalities of our Website may no longer work properly.

B. Which Cookies are used?

Cookies may originate from two different sources. They are either directly set and used by us (“first party cookies”) or they may be set and used by third parties (“third party cookies”). Third party cookies may “follow” you through various websites and for a longer period. Parties placing these cookies may be suppliers with whom we cooperate to deliver our Website, companies that participate with us in affiliate marketing programs and other parties. For example, social media cookies (such as YouTube or Facebook cookies) that collect information about social media usage. We use social media cookies to integrate social media sharing tools into our Website and to measure the effectiveness of these sharing tools. We use third party cookies to help us analyse our Website and its use, and to enable tailored advertising.

Our Website uses three types of cookies, depending on their functionalities and purpose:

Essential cookies – These cookies ensure a correct functioning of our Website and its services. Without those cookies, our Website may lose certain functionalities.

Analytics cookies or similar technologies – These cookies collect information about your use of our Website and enable us to improve the way it works. Analytics cookies show us which are the most frequently visited pages, help us record any difficulties you have and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage of our Website, rather than the usage of a single person. We use the information in aggregated form to analyse Website traffic and perform statistical analyses of the collective characteristics and behaviour of Website visitors by measuring demographics and interests regarding specific areas of our Website. We also use Google Analytics, which uses cookies and similar technologies to collect and analyse information about use of our services and report on activities and trends. This information allows us to measure Website performance and improve our services. This service may also collect information regarding the use of other websites, apps and online resources.

Targeting and advertising cookies or similar technologies – These are mainly used to deliver adverts more relevant to your personal interests. This is called “retargeting”. This means cookies, pixels or plug-ins that are usually placed by carefully selected advertising networks (e.g. banner advertising) based on your browsing behaviour on our Website. This may lead to our products and services being offered to you when visiting other websites.

C. How can I manage my cookie preferences?

We advise you to allow the use of cookies and similar technologies in order for your browser to work properly and to optimize the use of our Website. However, if you do not feel comfortable with their use, it is possible to opt-out and prevent your browser from recording them. Be aware that blocking or deleting cookies could result in you being unable to access some areas of our Website or may cause some of the features to function improperly.

The first time you visit our Website, you can submit your cookie preferences by clicking on “more info” when the cookie banner pops up. You are then redirected to a screen where you can indicate your preferences accordingly. If you wish to change your preferences at a later stage, you can do so here or under ‘cookies settings’ on the home page.

You can also adapt your cookie preferences through your standard browser settings.

Terms of use and sale

We ask you to take the time to read these terms and conditions carefully (hereafter ‘Terms and Conditions’). Unless stated otherwise herein, the relationship between ZYPHO and its Users is exclusively governed by these Terms and Conditions that are deemed read and accepted by the User. If you do not agree to these Terms and Conditions in their entirety, please do not use the Site.
ZYPHO may from time to time amend the Terms and Conditions by posting such change at the Site. Use by you after such change has been posted shall constitute acceptance of such changed terms.

1. IDENTIFICATION
ZYPHO SA, with fiscal number 509221785 is the seller of the products displayed on the Site. ZYPHO SA has its registered office at em R. Barão do Corvo, 37 – 1º F – 4400-039 V N Gaia | Portugal.

2. ACCURACY OF CONTENT
ZYPHO uses its best efforts to keep the information on the Site updated. The information and other material published on this Site may include inaccuracies or typographical errors. The weights, dimensions and volumes of the products are approximate only. However, we cannot guarantee that your screen's display will accurately reflect the color of the product on delivery. Changes are periodically made to the information on the Site without notice to you. ZYPHO reserves the right to change the Site at any time, in its discretion. ZYPHO does not warrant that the functions contained in the Site or any materials or content contained therein will be uninterrupted or error free, that defects will be corrected, or that the Site or the server that makes it available is free of viruses or other harmful components. ZYPHO shall not be liable for the use of the Site, including, without limitation, the content and any errors contained therein.

3. PRICES
The price of the products you order is the price that is displayed on the Site at the time you confirm your order and will be confirmed on the e-mail confirmation confirming receipt of your order. All prices are in €. If an error is found in the price of the products you have ordered or in the delivery charge, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for the sum that has been debited from your credit card for the products.

4. ONLINE ORDERING
You can place an order if you are an adult aged 18 or over. The ordering process consists of following steps:

5. PAYMENT
The payment modalities we accept are mentioned on our Site. Payment must be made in euros (€) by Visa, Paypal or bank transfer.
ZYPHO retains title in the sold goods until we have received full payment of the price and shipping charges, and possible late payment interests and/or indemnities.

6. SALE CONTRACT
No sale contract will exist between you and ZYPHO until ZYPHO dispatches the products. All information on our Site is an invitation to treat only and is not an offer or unilateral contract. Your order represents a binding offer by you to purchase our products. The sale will only be binding once we have notified you by means of the Shipping Notification E-mail that the goods have been dispatched to you.
ZYPHO reserves the right to refuse an order, for any reason, wholly or partially, and in any case in the following cases:
o If the product is not available;
o If your billing information is not correct or not verifiable;
o If your order is flagged up by the security systems as an unusual order or an order susceptible of fraud;
o If your bank transfer payment/reservation is not received timely;
o If we have reason to believe you are under 18;
o If there was an error in the price quote;
o If we could not deliver to the address provided by you;
o In the event of force majeure.

7. DELIVERY RESTRICTIONS - COUNTRY OF DELIVERY
We deliver from Monday till Friday, except for bank holidays.

8. DELIVERY
We will use all reasonable efforts to deliver the products ordered within the timescales indicated on the individual order confirmation to the User. Such timescales are not guaranteed delivery times and should not be relied upon. Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User.
All goods will be dispatched from ZYPHO. If your product is not delivered within the specified timescale, please contact us by b2b@zypho.pt.

9. DEFECTIVE PRODUCT OR WRONG DELIVERY
You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please claim within 24 hours. ZYPHO will not be responsible for transport injuries. Subject to availability, we will send you a new Shipping Notification E-mail and we will automatically and immediately ship to you at our own costs the correct replacement product.

10. RETURN FORM
Returns are only accepted if the products are still in the original undamaged packaging, and up to 15 days after receiving the order. The return will be borne by the customer who must send email b2b@zypho.pt to inform which order he refers to. Only goods purchased online on the Site can be returned.

11. LIMITATION OF LIABILITY
We use reasonable commercial efforts to keep the site uninterrupted and error free. We also endeavor to protect the site against computer viruses and other ‘malware’. Taking into account the nature of these dangers and the internet, it is your responsibility to take the necessary precautions and measures to protect your computer and system, as your use of the site and the information thereon occurs exclusively at your own risk.
We cannot be held responsible for the use or the inability to use the site, the site’s content or any link to another website, or the performance of the products purchased on the site. To the maximum extent permitted by law, we shall not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any (business) loss (including loss of profits, time, revenue, data), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the site.
Our entire liability in connection with the sale contract will not exceed the purchase price of the products in question.
These terms and conditions do not affect your statutory rights.

12. WARRANTY
(a) Legal Warranty:
Consumers are entitled to the legal warranty. It covers lack of conformity of the goods at the time of the delivery. The seller undertakes to replace or repair the concerned goods (or parts) free of charge. The seller reserves the right to exchange the article if the costs for a repair are disproportionate, or if a repair is impossible.
(b) Commercial Warranty:
ZYPHO also offers an additional commercial warranty extending the warranty for the Zypho Heat Exchanger to 5 years (valves and connections not included), for private purchasing.

13. USE LIMITATIONS AND INTELLECTUAL PROPERTY RIGHTS
All brand names, product names and titles used on the Site are trademarks or trade names of ZYPHO. You are not allowed to use or reproduce any such trademarks or trade names as they may constitute an infringement of the holders' rights. All Site design, texts, documents, movies and other services and the selection and arrangement thereof, and all other material on this Site are protected by copyright of ZYPHO or its suppliers. You are only allowed to electronically copy and print portions of the Site to the extent this is necessary for the purpose of placing an order, or for using the Site as a shopping resource. You are not allowed to make any other use of the information and materials on the Site, including reproduction for the purposes other than those noted above, modification, distribution, or (re)publication. Should you wish to use materials and information from this Site, you need to obtain ZYPHO's prior written consent.

14. USE OF INFORMATION AND SUGGESTIONS BY YOU REGARDING THIS SITE
In the event you provide to ZYPHO or post any material, information, suggestions or comments on or through the Site about the Site, the way in which ZYPHO conducts its business, or the operation of the Site, ZYPHO reserves the right to use such material, information, suggestions or comments in its discretion, with no compensation or credit to you. You hereby grant to ZYPHO a non-exclusive, perpetual, worldwide, royalty free license to utilize and publish such information and material, in whole or in part. However, use by ZYPHO of information by which you may be identified (such as your name, address, social security number and telephone number), will be governed by the site's Privacy Policy.

15. PRIVACY POLICY
We consider your privacy as very important and we want to be sure you are aware of and agree with the way in which we may use your personal information. You can find our Privacy Policy on our website. By placing an order on the Site you consent to the collection, use and transfer of your personal data under the terms of the Privacy Policy.

16. GOVERNING LAW
Any dispute regarding the validity, the interpretation and/or the execution of the Terms and Conditions is solely governed by the laws of Portugal and the Portugal courts, without prejudice to the right of a consumer to bring a dispute before the court that is competent on the basis of mandatory legal provisions. The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. If you are a consumer and have your habitual residence in the EU, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence. The User agrees that in the event of a dispute with respect to the use of the Site, electronic evidence (e.g. e-mails, back-ups, etc.) can be used as valid evidence.
If any of the Terms and Conditions may be declared null and void or not applicable, the other terms and conditions will remain valid and the portion declared null and void will remain applicable within the boundaries set by law.

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